You
sit up suddenly in a cold sweat, and scream. But you're in bed, and it
was just a bad dream. Sighing with relief, you get up, get dressed, go
to work, and turn on your PC.
Then you sit up suddenly in a cold sweat, and scream--but this time, it's not a dream. It's a Windows nightmare.
Compared with its predecessors, Windows 7
is remarkably secure and dependable. It's far from perfect, though: An
unbootable PC, a nasty piece of malware, or a single but important file
gone missing can make you lose days or even months of work. And you
can't solve every nightmare by waking up.
Here are ways out of six common Windows 7 disasters. I'll tell you how
to fix a PC that won't boot, retrieve files from an inaccessible hard
drive, stop frequent Blue Screens of Death, restore a forgotten
administrator password, remove malware, and find a missing file.
1. Your PC Won't Boot
If turning on your PC doesn't bring you into Windows, try booting from a Windows 7 DVD or a recovery disc.
Boot from a Windows 7 System Repair Disc, and you'll find tools to heal an unbootable PC.You
may already have the DVD. If Windows 7 didn't come with your computer
but you installed it yourself, you have the disc. If you don't have it,
you can borrow someone else's disc.
Alternatively you can borrow someone else's Windows 7 computer and use
it to create a System Repair Disc (you can also do this on your own PC
before it has a problem). To create the disc, click Start, type system repair, select Create a System Repair Disc, and follow the prompts.
If your computer won't boot from the CD, go into its setup screen and
change the boot order so that the optical or CD/DVD drive comes before
the hard drive. I can't tell you exactly how to do this since it differs
from one PC to another. When you first turn on the computer, look for
an on-screen message telling you to press a particular key 'for setup'.
If your PC fails before you can enter setup or boot from a CD, you have a
hardware problem. If you're not comfortable working inside a PC, take
it to a professional.
But let's assume that the CD boots. When it does, follow the prompts.
Likely the utility will tell you very soon that there's a problem, and
it will ask if you want to fix the problem. You do.
If it doesn't ask you, or if the disc can't fix the issue, you'll see a menu with various options. Startup Repair and System Restoreare both worth trying.
2. You Can't Access the Hard Drive
If Windows can't boot because the PC can't read the hard drive, none of
the solutions above will work. But that's not the worst of it: Unless
you have a very up-to-date backup
(and shame on you if you don't), all of your files are locked away on a
possibly dead hard drive. Secondary drives you don't boot off of, both
internal and external, also can die with important data locked away on
them.
If you can't access your hard drive, Recover My Files might be able to do what its name implies.If
the drive is making noises that you've never heard before, shut off the
PC immediately. In that case you have only one possible solution, and
it's expensive: Send the drive to a data-retrieval service. Drivesavers and Kroll Ontrack
are the best known, although they're not necessarily better than
smaller, cheaper companies. Expect to pay hundreds or even thousands of
dollars. If your drive sounds okay, however, you may be able to recover
the files for only $70 with GetData's Recover My Files.
If the sick drive is the one you use to boot Windows, you'll have to
remove it from the PC and access it on another computer. You can do so
by making it a secondary drive in a desktop PC, or by using a SATA-USB
adapter such as the Bytecc USB 2.0 to IDE/SATA Adapter Kit.
The free, demo version of Recover My Files will show you which files can
be recovered (almost all of them, when I tested it) and even display
their contents. Once you've paid the $70 license fee, the program can
copy the files to another drive. If that doesn't work, you'll need to
use a retrieval service.
3. Blue Screens of Death Attack Your PC Regularly
BlueScreenView can show what Windows was doing before disaster struck.One second you're working productively, the next you're staring at a blue screen
filled with meaningless white text. If it happens occasionally, you
curse, reboot, and get on with your work. If it happens regularly, you
have a problem that needs fixing.
Windows 7 keeps logs of these "Stop Errors." (That's Microsoft's term;
everyone else calls them "Blue Screens of Death," or BSoDs.) To view the
logs and make sense of them, download and run BlueScreenView, a free, portable program by NirSoft (portable
means you don't have to install it). The program shows you what drivers
were running at the time of the crash, and highlights the likeliest
suspects. If the same drivers come up from multiple crashes, you should
definitely update them.
Speaking of updating drivers, you should make sure that all of them are current. SlimWare Utilities' free SlimDrivers
makes this chore remarkably easy, as it scans Windows and lists which
drivers need to be updated. If you register (that's free, too), it will
find the drivers and run the update for you. It even offers to create a
restore point before each update. Don't update all of your drivers at
once, however; if you do, and one of them makes things worse, you'll
have a tough time figuring out which one.
Frequent BSoDs can also be a sign of hardware problems, especially bad
RAM. Although Windows 7 has its own memory-diagnostics program, I prefer
the free Memtest86+,
which you have to boot separately. You can download the program either
as an .iso file--from which you can create a bootable CD--or as an .exe
file that will install the program and its bootable operating system
onto a flash drive.
4. No One Has the PC's Administrator Password
If the wrong person leaves your company
in a huff, one or more PCs could be left stranded. With no one in the
company knowing the password to an administrator-level account, you
can't install software, change important settings, or possibly access
encrypted data.
Fortunately, you can remove the password, letting you log on to that account. You do that with the Offline NT Password & Registry Editor,
a bootable, text-based free program that you download as an .iso file.
Double-click that file, and Windows 7 will start the process of burning
it to a CD.
Sure your drivers are up-to-date? SlimDrivers can automate this otherwise time-consuming job.Boot the CD and follow these instructions. I've put the on-screen prompts in italics. After you type your answer, press Enter. boot: Just press Enter.
Select: [1]: Above the prompt you'll see a list of hard-drive partitions. Select the right one by typing that number.
What is the path to the registry directory?...: The default is probably correct. Just press Enter.
[1]: 1 What to do? [1] ->: 1 or simply enter the username...: Type the name of the
administrator account. If you're not sure what it is, all of the account
names are listed above the prompt.
Select: [q] >: 1 Select: ! - quit...: ! What to do [1]: q About to write file(s) back...: y New run? [n]: n # Remove the CD and reboot.
You should now be able to log on to the administrator account without a password. For security purposes, don't forget to create a new password for the account. Just be sure to remember what it is.
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